Terms and Conditions
NQFS : NQ Fireplace Studio

1.1 NQFS aims to sell quality products but NQFS is aware that sometimes you may need to return a product. You should check your items carefully upon delivery and before use or installation. You should also keep your receipt or order number, which can be found on your order confirmation or on the delivery note, as this can be used as proof of purchase in the event of any after-sales queries

NQFS must be notified of any damaged goods within 72 hours of delivery.

1.2 If you are purchasing as a business, NQFS makes the promises set out in clauses 7.3 and 7.4 which are part of NQFS contract with you. In order to bring you better value, NQFS excludes (as far as permitted by law) any implied warranty, condition or other term as to quality and fitness for purpose. (for consumer purchases see clause 7.5 and 7.6)

1.3 NQFS will be pleased to give you a refund for any non-faulty non food product returned in fully resaleable condition (this includes the transport packaging (or reasonably suitable alternative), the original product packaging, seals and shrink wrap intact, together with any accessories sold with it within 28 days of the date of purchase together with your NQFS receipt for the products.  If the goods are not in a suitable condition (as determined by NQFS acting reasonably), NQFS reserves the right to charge a restocking fee of £50 (excl VAT) plus 20% of the selling price of the goods.

If you have not returned the goods within 7 days of cancellation or when reasonably requested to do so by us, whichever occurs first, NQFS can collect the goods from you at your cost. The charge for collection is £15 (excl VAT) and any non faulty goods must comply with these terms.   You will be required to pay either the cost of the returns postage or the £15 collection fee, and will not be reimbursed for these costs.

1.5 If you are purchasing as a consumer, in addition to the service offered by NQFS you also have rights regarding satisfactory quality and fitness for purpose of the goods included in the contract between you and NQFS by the Sale of Goods Act 1979. Nothing in these terms affects any of your statutory rights which cannot, by law, be taken away from you. For the avoidance of doubt, a consumer is deemed to be someone who is not buying in the course of a business and who is buying goods of a type ordinarily supplied for private use. If you are not buying as a consumer NQFS only give the warranties in clauses 7.3 and 7.4.

1.6 If you are purchasing as a consumer, in and any other statutory rights that you may have, you have the right to cancel your order for non-faulty goods within 7 days after the date of delivery and receive a refund from NQFS. To cancel, you must notify NQFS by email info@nqfireplaces.co.uk of your intention to cancel within this time and NQFS  will need the following information from you:

 - The order number

 - The Goods to be Returned and Quantity

 - The reason why the goods are being Returned

When you notify NQFS you will be given a returns authorisation number that you must quote on either the delivery note or order confirmation which needs to be enclosed with your returned goods. You will also be given an address to where the goods are to be returned.

The cost for returning the goods must be met by you unless the goods are faulty, incorrect or because of unsuitable substitution by NQFS. To return the goods you can, hand over the goods at the returns desk in your local NQFS store, contact NQFS to arrange for collection by NQFS (at a time we reasonably specify), or you can post the goods.

NQFS  will accept back goods that are:

-  Incorrectly Ordered; or
-  Surplus to your Requirements.

The goods must be in the original packaging and unused / unopened. Goods that have been used or opened will be refused and returned to you at your cost.
NQFS advises you to ensure that the goods are adequately insured and that you take reasonable care of the goods whilst they are in your possession.

Refunds can only be in the form of the original method of payment. Original delivery costs are only refunded if the goods in question are returned due to an error made by NQFS.

When NQFS receives the goods back and has checked that they conform to these terms, NQFS will issue a refund. This can take 7-10 working days from receipt of the goods. If the goods are not in a suitable condition (as determined by NQFS acting reasonably), NQFS will not be obliged to give you a refund and will return the goods to you at your cost or destroy them after 28 days if they remain unclaimed by you.

If you have not returned the goods within 7 days of cancellation or when reasonably requested to do so by us, whichever occurs first, NQFS can collect the goods from you at your cost. The charge for collection is £15 (excl VAT).

NQFS reserves the right to deduct any delivery or collection cost it incurs on your behalf under these terms out of any amount due to you from NQFS.

 

1.7 Before calling NQFS, check the instruction manual, packaging and guarantee documents with the goods for the manufacturer’s customer helpline telephone number. The NQFS Contact number is 0161 839 9393 or see Contact Us .

1.8 NQFS is not responsible for reasonable wear and tear or where goods have been altered or repaired without NQFS approval. If the problem is not due to workmanship, then you agree to be responsible for the reasonable costs of testing the product.


Gas Burning Wood Burning Stoves Fireplaces Designer Radiators